To return the product click on this link.

Before proceeding with the return, take into account the following aspects:

• The product must keep its original packaging.
• The product must be completely sealed.
• The product should not have been installed, used or with manipulation signs.

In the event that your product has a manufacturing defect or has been damaged during transport, you must notify us in 24 hours after receipt of the order and continue with the return.

If you have received an erroneous product, select the product change option and then take care of sending the correct product, providing you with a new shipment monitoring.

You have the option to select a reimbursement of your order or a change of product. If you select a change of product, we will send it directly the replacement of it when it has been received and reviewed in our warehouse. We will provide all the new shipping monitoring information.

When your return has been accepted, you will receive a confirmation email with the prepaid return label or the QR code.

In case of reimbursement, this will be issued to the same payment method used for the order and will be able to see it reflected within a period of 3-4 working days after receipt of the product. If you have made the payment with Bank transfer You must provide certificate of ownership of your account to be able to issue the refund.

Check your order to receive it

It is very important that you review your order as soon as you receive it. Make sure the products you have received are correct and match the purchase invoice. This will help you avoid future problems.

Why is it important to check the order?

• Make sure you have received the right products.
• Detect possible damage or defects in the products.
• Avoid problems with the return or change of products.

How to review the order?

• Compare the products you have received with the purchase invoice.
• Check that products are not damaged or defective.

If you find any problem, get in touch with us in the next 24 hours.

If the product has damage, you must send us the following photos:

1. External packaging: It is the packaging that protects the product on the outside.
2. Interior packaging: It is the packaging that protects the product inside.
3. Damage: It refers to the damage suffered by the product.
4. Shipping label: It is the label with your name and address.

Without these four photos, we will not be able to open the corresponding claim. The photos must be clear and clear.

What happens if I don't check the order?

If you do not check the order in the 24 hours after reception, we may not be able to help you with the return or change of the products.

Don't forget to check your order!

Reviewing your order is very important to make sure everything is correct. If you have any questions, contact us.

Sales | WhatsApp: For fast sales to sales, contact us for WhatsApp from 7:00 a.m. to 3:00 p.m.

Doubts about products and budgets | Email: If you have doubts about any product or need a budget, write us to info@bricoandpool.com.

Incidents | Email: To report incidents, send an email to incidencias@bricoandpool.com. Includes the reference of your order in the matter and explains the problem in the body of the mail.

Any questions | Contact phone: Call us at 951 12 53 88, listen to all instructions and press the correct number to contact the department you need.

To return an article you have A period of 15 days, as long as a series of requirements are met. in account the following aspects:

• The product must keep its original packaging.
• The product must be completely sealed.
• The product should not have been installed, used or with manipulation signs.

In the event that your product has a manufacturing defect or has been damaged during transport, you must notify us in 24 hours after receipt of the order and can continue with the return.

When you complete your order on our website, the invoice will be sent automatically to the email address you provided during the purchase process, together with the confirmation of sending the order.

If you do not receive the invoice on your inbox, we recommend you check your spam folder or unwanted mail. In case you do not find it, you can request it by sending an email to info@bricoandpool.com. Please include in your application the Reference for your order so that we can quickly locate the invoice and send it to you again.

To request your invoice with fiscal data, please send an email to info@bricoandpool.com with the following information:

• Order number:
• Name or corporate name:
• NIF/CIF:
• Complete Fiscal Directorate:
• Contact email:

Once we receive your application, we will process your invoice and send it to the email address provided in 24-48 business hours.

To report an incidence or problem with your order, send an email to incidencias@bricoandpool.com With the following information:

• Order reference: #00000
• Product reference:
• Problem description:

It is important that this information be sent correctly to be able to solve the problem as soon as possible. The estimated response time is 24 to 48 working hours.

To process your product, contact the manufacturer, who will manage the 3 -year guarantee.