Contact

To return the product you can do it from this link:

 https://bricoandpool.outvio.com/?_gl=1*r5bvz7*_gcl_au*MTY5MjY5NjQwMi4xNzIwNTM2OTIy

Before proceeding with the return, consider the following aspects:

The product must keep its original packaging.

The product must be completely sealed.

The product should not have been installed or used.

In the event that your product has a manufacturing defect or has been damaged during transport, it can continue with the return of it.

If you have received an erroneous product, select the product change option and then take care of sending the correct product, providing you with a new shipment monitoring.

You have the option to select a reimbursement of your order or a change of product. If you select a change of product, we will send it directly the replacement of it when it has been received and reviewed in our warehouse. We will provide all the new shipping monitoring information.

When your return has been accepted, you will receive a confirmation email with the prepaid return label or the QR code.

In case of reimbursement, this will be issued to the same payment method used for the order and will be able to see it reflected within a period of 3-4 working days after receipt of the product.

How can I contact customer service?

Until when can a return be done?

How can I download my bill?

I have an incidence or problem with my order

To return an article you have a period of 15 days, as long as a series of requirements are met. The article must be seated, in perfect condition and with all the accessories it includes.

In the event that your product presents a factory defect or has suffered a accident during shipment, it can proceed to return the product following the process, regardless of the aforementioned conditions. If your order meets these conditions, you can continue with the process. Once we receive the product returned, we will make a verification of its status and we will proceed to issue a refund. This reimbursement will be processed within 2 to 4 working days after receiving the returned product. In case you have selected a product change, we will proceed to send you a replacement of it. In addition, you will receive an email with all the relevant information about the new shipment. 

Any doubt? You can send us an email or through the chat of our website.

For incidents or problems with your acquired or orders articles, you must contact via email to incidents@bricoandpool.com.

In the mail you must indicate the following:

- Order reference (9 -letter compound)

- Product model

- Problem

The estimated time to receive an answer is 24/48h working.