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Discover more in our frequent questions

Care hours: Monday to Friday, from 8 a. m. A 2 p. m.

How can I make a return?

To return the product you can do it from this link:

Click here

Before proceeding with the return, please take into account the following aspects:

The product must retain its original packaging.

The product must be completely sealed.

The product must not have been installed or used.

In the event that your product has a manufacturing defect or has been damaged in transit, you can proceed with the return of the product.

If you have received the wrong product, please select the product exchange option and we will then send you the correct product and provide you with a tracking number for the new shipment.

You have the option to select either a refund of your order or a product exchange. If you select a product exchange, we will ship the replacement product directly to you once it has been received and inspected in our warehouse. We will provide you with all tracking information for the new shipment.

When your return has been accepted, you will receive a confirmation email with the prepaid return label or QR code.

In case of refund, the refund will be issued to the same payment method used for the order and you will be able to see the refund within 3-4 business days after receipt of the product.