Return policy

 

In the case of a defective product, the seller must proceed, as appropriate, to repair, substitution, reduction of the price or resolution of the contract, efforts that will be free for the consumer and user. The seller responds to the faults of conformity that are manifested in the three -year period From delivery. The consumer and user must inform the seller of the lack of conformity within two months since he was aware of it. Term of 14 -day return return for any unreserved product and in its original packaging. These guarantees will apply taking into account the nature of the goods marketed on the website always governing the specific conditions of each manufacturer.

Next, the procedure to be followed in each case is detailed:

Damaged product during shipping:

In relation to the reception of your order, we beg you to consider the importance of verifying the status of the products at the time of delivery. In case of detecting any anomaly, damage or damage attributable to transport, It is essential that you notify us within 24 hours following the receipt of the order.

This brief term is essential to effectively manage the relevant claim before the responsible transport company. After this 24 -hour period without any incidence related to transport, Unfortunately we will not be able to proceed with this claim, and the responsibility of any damage or anomaly detected will be directly in the buyer.

It is essential that you communicate it within the first 24 hours after receipt of the order.

Send us an email to incidencias@bricoandpool.com With the following photos:

  • External packaging
  • Interior packaging
  • Product damage.
  • Transportist shipping label.

We are committed to managing your incidence or return in the fastest and most efficient way possible. In Brico and Pool, your satisfaction is our priority.

Additionally, we want to inform you that Fontia Supplies SL will assume the integral management of the collection of these articles for free in the address you indicate. To initiate the return process in these specific cases, we offer the following options:

Through the "Make a return" link that will be conveniently located on the foot of our website Bricoandpool.com. This link will guide you through the necessary steps to request the collection.

Directly accessing the following link: https://e.amphoralogistics.com/b692758a-912e-4581-929d-483ea18f09a2. Through this portal, you may manage the request for collection efficiently.

Addressing our incident department through an email to the following address: incidencias@bricoandpool.com. In his communication, we pray detail the nature of the incidence and direction where he wants the collection to be carried out.

 

Incorrect product sent by the buyer:

In the event that the customer receives a product other than the one requested, it has an non -extendable term of fifteen calendar days, computed from the date of receipt of the order, to process its return. For this purpose, you must contact our customer service through the email address incidencias@bricoandpool.com, where the relevant instructions will be provided to proceed.

Additionally, we want to inform you that Fontia Supplies SL will assume the integral management of the collection of these articles for free in the address you indicate. To initiate the return process in these specific cases, we offer the following options:

Through the "Make a return" link that will be conveniently located on the foot of our website Bricoandpool.com. This link will guide you through the necessary steps to request the collection.

Directly accessing the following link: https://e.amphoralogistics.com/b692758a-912e-4581-929d-483ea18f09a2. Through this portal, you may manage the request for collection efficiently.

Addressing our incident department through an email to the following address: incidencias@bricoandpool.com. In his communication, we pray detail the nature of the incidence and direction where he wants the collection to be carried out.

 

Defective product:

If a defective product is detected, the remission of photographic material that reliably accredits the damage or deterioration will be required. Once the defect is confirmed, Bricoandpool will proceed to manage the return of the article. We inform you that all our products have a 3 -year manufacturer guarantee, which does not cover those defects caused by negligence, blows, use or manipulation inappropriate, incorrect facilities not made by authorized professionals (when required) or natural wear derived from usual use. The guarantee will be invalidated in case of modification, alteration or replacement of the data contained therein or in the purchase voucher, whose presentation is essential to make it effective. Finally, we remind you that this guarantee complements and not undermined the rights granted by the current national legislation on the sale of consumer goods. For the management of defective products after fifteen calendar days after their acquisition, the client must contact our incident department through the email address incidencias@bricoandpool.com. By this means, the precise indications for the processing of the product guarantee will be provided, which will be sent to a specialized technical service. Said technical service will determine the origin of the guarantee and will proceed, as appropriate, to the repair of the article or to the sending of a replacement unit.

Return policy (right of withdrawal):

As established by current legislation (Royal Legislative Decree 1/2007, of November 16), you have the right to give up your purchase in Bricoandpool.com within a period of 14 calendar days from the reception of the product, without the need for justification and without economic penalty. To exercise this right, you must communicate it previously by email to the address that we will provide in the purchase process or through the media enabled on our website.

Once you communicate your withdrawal decision, You must return or deliver the goods directly to the following address: Calle Torre del Mar 14, 29004 Málaga, without any undue delay and, in any case, no later than 14 calendar days from the date on which You communicate your decision. The deadline will be considered fulfilled if you make the return of the goods before this period has concluded.   

You must assume the direct return cost of the goods. You will only be responsible for the decrease in value of the goods resulting from a manipulation other than the necessary to establish the nature, characteristics and functioning of the goods.   

Is essential That you notify us sending the return to email incidencias@bricoandpool.com, including the tracking number of shipping.

To facilitate the correct identification of your shipment upon arrival to our warehouse, It is required indispensably That adhered a label or document outside the package, clearly indicating its name, surname and the corresponding case number or order.

We beg you to avoid any type of brand or damage to the original product packaging, since any deterioration of this will prevent its reinstatement for the inventory and, consequently, the acceptance of the return.

Fontia Suministros, S.L. It reserves the right to reject returns communicated or sent outside the established deadlines or items that are not in the same conditions in which they were received by the client.

Fontia Suministros, S.L. reserves the right not to reimburse the full amount paid if you consider that the product has suffered depreciation.

Fontia Suministros, S.L. will reimburse the amount of the product using the same payment method used by the customer, within a maximum period of 15 days from the date of receipt of the returned product, as long as it is in the same state in which it was sent.

In accordance with the same law, the right of withdrawal will not be applicable in the following cases:

Custom or clearly customized products according to your specifications.

Products that, due to their nature, cannot be returned or can deteriorate or expire quickly.

 

Returns must be sent to the following address:

    • Address: C/ Torre del Mar, Nº 14, C.P.: 29004 - Málaga (Spain)
    • Electronic contact address: info@bricoandpool.com
    • Contact Telephone: +34 951 12 53 88

 

Can the goods be used and then return them?

The board of directors and the European guide establish that the consumer must be authorized to prove and inspect the goods he has bought. In this sense, he states that the consumer should only be able to make the same manipulations and inspections of the goods that would be admitted in a store. Therefore, during the trial period, the consumer, establishes the directive, can inspect and manipulate the goods with due care, for example a foaling could be opened, inspected and proved without introducing it in the pool since this use leaves marks, which make the value of the good decrease. In these cases, the Directive indicates that the consumer does not lose the right of withdrawal, but is responsible for the depreciation of the value that goods may suffer.