Contact us
Do you need help? We are here for you! In Brico and Pool, we want your experience to be as easy and pleasant as possible. If you have any questions, doubt or need assistance, do not hesitate to contact us. Our customer service team is ready to help you in everything you need.
Customer and Sales Attention
Customer and Sales Attention
Sales | WhatsApp: For fast sales to sales, contact us for WhatsApp from 7:00 a.m. to 3:00 p.m.
Doubts about products and budgets | Email: If you have doubts about any product or need a budget, write us to info@bricoandpool.com.
Incidents | Email: To report incidents, send an email to incidencias@bricoandpool.com. Includes the reference of your order in the matter and explains the problem in the body of the mail.
Any questions | Contact phone: Call us at 951 12 53 88, listen to all instructions and press the correct number to contact the department you need.
Incident and returns management
Incident and returns management
In Brico and Pool, we want your purchase experience to always be satisfactory. If you have any problem with your order, we are here to help you solve it quickly and easily.
Incident management:
All incidents are managed through our specialized email: incidents@bricoandpool.com.
To streamline the process, we ask you that in the subject of email you include your order reference, which you will find as "#" followed by the number of your order.
In the body of the mail, explains in detail the problem you have experienced.
Returns:
All returns are processed through our web link "Manage a return", where you will find a simple form to start the process.
Damaged products:
If you have received a broken or damaged product, it is essential that you communicate it within the first 24 hours after receipt of the order.
Send us an email to incidents@bricoandpool.com with the following photos:
- External packaging
- Interior packaging
- Product damage.
- Transportist shipping label.
We are committed to managing your incidence or return in the fastest and most efficient way possible. In Brico and Pool, your satisfaction is our priority.
Make a return:
To return the product click on this link.
Before proceeding with the return, take into account the following aspects:
- The product must keep its original packaging.
- The product must be completely sealed.
- The product should not have been installed, used or with manipulation signs.
In the event that your product has a manufacturing defect or has been damaged during transport, you must notify us in 24 hours after receipt of the order and continue with the return.
If you have received an erroneous product, select the product change option and then take care of sending the correct product, providing you with a new shipment monitoring.
You have the option to select a reimbursement of your order or a change of product. If you select a change of product, we will send it directly the replacement of it when it has been received and reviewed in our warehouse. We will provide all the new shipping monitoring information.
When your return has been accepted, you will receive a confirmation email with the prepaid return label or the QR code.
In case of reimbursement, this will be issued to the same payment method used for the order and will be able to see it reflected within a period of 3-4 working days after receipt of the product. If you have made the payment with Bank transfer You must provide certificate of ownership of your account to be able to issue the refund.
Do you need immediate help? We are available from 7:00 to 15:00. Call our telephone switchboard. Thanks to its integration with Shopify, we can locate your order instantly or help you do it in real time. Receive your product quickly!
Do you prefer more direct attention? Write our WhatsApp numbers! We have two lines enabled for sales and consultations. If you send us your data we can process your order by WhatsApp and send you a safe link to make the payment.
